Frequently Asked Questions
Everything you need to know about our stem-cell powered skincare.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
What is your return policy for opened products?
Due to the medical-grade nature of our products, we can only accept returns on unopened and unused items within 30 days of purchase.
Are Calecim Professional products safe for all skin types?
Yes, our stem-cell derived formulas are designed to be biocompatible and are suitable for all skin types, including sensitive and post-procedure skin.
Do you offer international shipping?
We currently ship to select countries worldwide. Shipping fees and delivery timelines vary based on the destination and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options at checkout.
How should I store my Calecim products?
To maintain the integrity of the active proteins, we recommend storing your products in a cool, dry place away from direct sunlight.