Returns & Exchanges

At Calecim Professional, we stand behind the clinical efficacy of our stem cell skincare; if you are not completely satisfied with your purchase, we offer a 30-day return window for products in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all promotional materials and documentation are included to prevent damage during transit.

• 3.
  Ship to Our Facility

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to the original payment method within 7 to 10 business days.